Optimove
Jonathon Schlafer has over 5 years of work experience in customer success, customer experience, and operations roles. Jonathon is currently working at Optimove as the Customer Success Team Lead since January 2021. Previously, they worked at Optimove as a Customer Success Manager from October 2019 to January 2021. Before that, Jonathon worked at Hello Alfred as a Customer Experience + Field Operations staff from July 2018 to September 2019. Jonathon gained experience in customer service as a Customer Experience Specialist at Casper from October 2017 to July 2018. Jonathon also had an internship at Casper as a Customer Experience Intern from June 2016 to August 2016.
Jonathon Schlafer graduated from Brown University in 2017 with a Bachelor of Arts (BA) degree in International Relations, Political Economy, and Society. In February 2021, they obtained the certification for The Complete SQL Bootcamp from Udemy.
Optimove
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Optimove is a privately held company that develops and markets a Relationship Marketing software as a service. Optimove’s Relationship Marketing Hub leverages AI to foster emotionally intelligent communications that maximize the value of every customer. Our mission is to help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale. Optimove is used by customer marketers and retention experts at more than 500 customer-centric businesses. Using Optimove, these marketers gain a deep understanding of their customers’ behavior and automate the delivery of highly relevant communications for everyone – no customer left behind! Optimove’s Science-First Relationship Marketing Hub implements a science-driven approach to planning, automating and optimizing a complete, hyper-personalized relationship marketing plan. By combining predictive customer analytics, AI optimization technologies and a multi-channel campaign execution engine, Optimove helps marketers deliver the right message via the right channel to every customer, every time. The result is happier, more loyal customers and significant increases in customer spend, engagement, retention and lifetime value.