Optimove
Moubani Roy is an accomplished professional with a diverse background in customer success and risk analysis. Currently serving as a Senior Customer Success Manager at Optimove since January 2021, Moubani has successfully progressed through several customer success roles within the company. Prior experience includes a role as a TAT Member at the Leadership Assessment and Development Center at TAPMI, where Moubani analyzed leadership assessments and constructed integrated leadership reports. Moubani also gained experience as a Customer Experience Intern at FABgetaways, focusing on market research and customer feedback systems, and as a Campus Ambassador for IIML's Annual Fest. Earlier in the career, Moubani worked as a Risk Analyst at Amazon, responsible for detecting fraud patterns and safeguarding the platform. Moubani holds an MBA from T A Pai Management Institute and a BTech in Electrical, Electronics and Communications Engineering from OmDayal Group of Institutions.
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Optimove
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Optimove is a privately held company that develops and markets a Relationship Marketing software as a service. Optimove’s Relationship Marketing Hub leverages AI to foster emotionally intelligent communications that maximize the value of every customer. Our mission is to help marketers drive measurable growth by autonomously transforming customer data into actionable insights, which then power thoughtful customer communications, at scale. Optimove is used by customer marketers and retention experts at more than 500 customer-centric businesses. Using Optimove, these marketers gain a deep understanding of their customers’ behavior and automate the delivery of highly relevant communications for everyone – no customer left behind! Optimove’s Science-First Relationship Marketing Hub implements a science-driven approach to planning, automating and optimizing a complete, hyper-personalized relationship marketing plan. By combining predictive customer analytics, AI optimization technologies and a multi-channel campaign execution engine, Optimove helps marketers deliver the right message via the right channel to every customer, every time. The result is happier, more loyal customers and significant increases in customer spend, engagement, retention and lifetime value.