Jenna MacKen

Jenna Macken serves as the Senior Customer Success Manager and Team Lead at Optix, where responsibilities include managing the client onboarding lifecycle, designing learning content, and leading product management initiatives by analyzing client feedback and collaborating on product features. Previous experiences encompass a role as Crew Lead & District Project Manager at Statistics Canada, overseeing a team during Census projects, and volunteering as an Engagement Implementation Specialist at the Vancouver Botanical Gardens Association. Jenna holds a Master's degree in Employment Relations from Memorial University and a Bachelor of Arts in Sociology from The University of British Columbia, complemented by training in event planning and marketing.