ORBCOMM
Carlos de Magalhaes is a skilled technical support professional with extensive experience in customer care and IT service management. Currently serving as a Customer Care Technician at ORBCOMM since August 2022, Carlos excels in troubleshooting IoT devices and software platform issues, ensuring timely resolution of customer tickets. Prior roles include Technical Support Specialist at MENU Technologies, where Carlos provided second-level support and collaborated on bug investigations, and IT Customer Support Specialist at Haufe Group, focusing on enhancing customer service experiences. With a foundational background in various customer service positions across companies such as TravelClick, Colt Technology Services, and CA Technologies, Carlos possesses a comprehensive skill set in problem-solving, customer relationships, and technical support, complemented by ongoing legal studies at Universidade Presbiteriana Mackenzie.
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ORBCOMM
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ORBCOMM is an American company that offers industrial Internet of things and machine to machine communications solutions designed to track, monitor, and control fixed and mobile assets in markets including transportation, heavy equipment, maritime, oil...