O'Reilly Media
Jim Gleaves has a strong background in technical support and operations support. Jim began their career in 2010 with Safari Books Online, where they served as a Senior Operations Support Analyst for almost three years before being promoted to Operations Support Manager. In 2016, they moved to O'Reilly Media and worked as a Technical Support Representative for two years before transitioning to the Academic Team as a Technical Support member.
Jim Gleaves attended Sonoma State University from 1980 to 1992, where they obtained both a Bachelor's and Master's degree. Their field of study was a combination of Psychology and Software Design.
O'Reilly Media
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O'Reilly Media is a learning company established by Tim O'Reilly that publishes books, produces tech conferences, and provides an online learning platform.