Origina
Shawn Steaphen is an experienced IT professional with a diverse background in service desk operations and technical support. Currently serving as a Service Desk Operations Developer and previously as a Service Desk Engineer at Origina since August 2020, Shawn has honed skills in managing IT services. Prior experience includes the role of Information Technology Support Manager at iGroup Events from March 2016 to March 2020 and Computer Repair Technician at Collin County Computers & Recycling from October 2013 to May 2015. Educational credentials include an Associate of Science (AS) from Dallas College and a high school diploma from Richland Collegiate High School, both completed between 2013 and 2015.
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Origina
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Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Our vision is to change the software world, and our mission is to deliver outstanding software maintenance services that champion customer rights and unlock value, by a passionate team of experts. Origina provides the next generation of software support by extending the lifecycle of the software, protecting the security and stability of the software, and enhancing the functionality and performance of the software. Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus. Discover the value in switching to a third-party support provider like Origina.