Origina
Tom Palmer is an experienced IT professional currently serving as IT Manager at Origina since February 2022. Prior to this role, Tom held multiple positions at Arkphire from July 2014 to February 2022, including Cloud Services Manager, where responsibilities included managing a cloud support team with a focus on Azure and Office 365. Tom has also worked as a Senior System Engineer and Systems Engineer, showcasing a strong technical background. Earlier career experiences include IT Support Technician roles at both the Department of the Environment, Community and Local Government and Bay Building Group, as well as an IT Engineer position at Oki Printing Solutions. Tom's career began in customer service and supervisory roles in retail. Tom holds a Bachelor of Engineering in Digital Media Technology from the Dún Laoghaire Institute of Art, Design and Technology, obtained between 2003 and 2006.
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Origina
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Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Our vision is to change the software world, and our mission is to deliver outstanding software maintenance services that champion customer rights and unlock value, by a passionate team of experts. Origina provides the next generation of software support by extending the lifecycle of the software, protecting the security and stability of the software, and enhancing the functionality and performance of the software. Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus. Discover the value in switching to a third-party support provider like Origina.