Hiring

IT Service Delivery Analyst

Engineering · Full-time · Dunedin, New Zealand

Job description

About Us

Our vision is to be the source of truth in global supply chains. To achieve this, we work with some of the world's largest and most valuable brands to support their ESG commitments, reduce the risk of fraud and unethical practices, and protect their reputations.

As a global leader in product origin verification, we have locations in Auckland, Dunedin, London and Washington DC.

The Role

We have an exciting opportunity for a Dunedin-based IT Service Delivery Analyst to join our IT team at Oritain. This role is pivotal in ensuring the effective delivery of IT services and support across our Dunedin & Auckland offices.

As the IT Service Delivery Analyst, you will require strong technical and problem-solving skills. You will have experience supporting end users with Microsoft desktop and web systems, Web applications, general IT hardware and VC systems. It is essential that you have working knowledge of SharePoint, Microsoft 365 & Azure. You will work closely with various teams, both internal and external, to maintain high service standards and ensure smooth operations. Your role is crucial in aligning IT services with the business needs while optimising processes and procedures.

Key Responsibilities:

  • Provide end-to-end service delivery to staff in our Dunedin & Auckland offices
  • Act as the primary onsite contact for IT service requests and incidents
  • Work with other teams to identify and resolve issues
  • Develop and maintain documentation of processes and procedures, looking to identify improvement opportunties
  • Work with third-party contractors to ensure timely and efficient delivery of IT services
  • Collaborate with the 24/7 helpdesk to ensure timely and accurate resolution of incidents
  • Working in and monitoring our ticket system
  • Ensuring the smooth running of staff on-boarding & off-boarding processes

Org chart

No direct reports

Teams

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Offices


Oritain

Sustainability isn’t just about tackling climate change, it represents a growing conscience around our actions and the impact they have on people, animals and planet. The personal, professional and governmental move to sustainable practice is driven by a desire to change our impact on the world, but we can’t do this without knowing the certainty of our actions. Transparency is one way of holding ourselves accountable, but for it to be effective it must be underpinned by proven traceability. Our scientific traceability does just that. Working with Mother Nature, we help brands across fashion, food and pharmaceutical industries verify the origin and authenticity of their products and raw materials. With this verified truth, brands are empowered to make changes across their supply chain to operate more sustainably, and pass those assurances onto their consumers.


Employees

51-200

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