Information Technology Manager

About Orpyx  

Orpyx is a leading digital therapeutics company that is committed to extending healthspan for people living with diabetes through personalized remote care. Our flagship product, the Orpyx SI® Sensory Insoles, is transforming diabetes care by helping prevent diabetic foot ulcers, a major complication of diabetes that can lead to amputation.  Our dedicated remote patient monitoring team, comprised of credentialed providers and nurses, utilizes advanced data science methodologies to provide personalized support and triaged clinical escalation.  With our whole-person approach, Orpyx empowers people to take control of their health, prevent debilitating complications and extend their healthspan. We are an ISO 13485 company committed to providing quality medical solutions that consistently meet customer needs and regulatory requirements.  

Who we are  

The people at Orpyx are flexible thinkers and creative innovators. We come from a variety of backgrounds and carry a wealth of expertise in multiple industries, including medical, technology, software, marketing, and finance.  What we all have in common is an intense passion for the work we do. We have an extraordinary collection of talent that makes working here fun, unique and inspiring. Our hiring goal moving forward is to continue to build and grow a strong, effective team, while maintaining our friendly and innovative company culture.  

  

What we offer 

We offer an opportunity to work with cutting edge medical technology that extends the healthspan of people living with diabetes. We offer a competitive salary and a comprehensive benefits package that includes medical, dental, and health or wellness spending account. Our flexible health benefits, RRSP matching program, and employee stock option plans allow for customized benefits that meet your individual needs. In addition, our employees receive 4 weeks’ vacation to start and paid flex and health days, giving them ample opportunity to rest and recharge. We have team events every second Friday, and annual in-person events, which contribute to a positive work culture and foster team connections.

What you’ll do  

Reporting to the Chief Operating Officer and working as part of a cross-functional team, the Information Technology (IT) Manager will provide all levels of information technology management for the organization. The IT Manager must ensure that the organization has exceptional security mechanisms in place including ensuring that the organization has adequate equipment to maintain a functional office space and that all staff have the appropriate equipment to perform their respective functions efficiently and effectively.  

This includes:  

• Managing day-to-day IT activities, focusing on clear, prioritized goals and overseeing execution of IT projects against delivery commitments and project plans

• Leading the development and implementation of goals, priorities, and procedures for the IT Team and assist in the documentation thereof; this will include preparing annual calendar/project plans to ensure adequate scoping of timelines

• Understand the business’s needs and develop IT strategies to support them

  • Identify technology trends/enhancements for opportunities to enhance business processes

  • Provide guidance for software platforms selection and manage licensing

  • Conducting cost-benefit analyses for new IT projects

  • Implement critical IT infrastructure including asset management, risk management, disaster recovery management and privacy management

  • Manage Azure and AWS and other cloud service providers and resources, ensuring their availability, security, and efficiency

• Network administration

  • Design, manage, and monitor the computer network infrastructure ensuring it is reliable, efficient, and secure

  • Implementing remote monitoring tools and monitor system performance and security remotely

  • Scheduling and overseeing system updates, maintenance, and troubleshooting to minimize downtime and reduce system costs

  • Maintain records/logs of repairs and fixes and maintenance schedules

  • Ensures the company's servers, websites, and databases are secure and performing to expectations

• Support Users: manage helpdesk services, providing tech. support ensuring IT resources are accessible and functional

  • Work with the Procurement Manager to procure all IT related equipment including but not limited to software, computers, laptops, peripherals, and phones

  • Set up workstations with computers and necessary peripheral software/devices (ex. routers, printers, pdf functions) for employees & contractors

  • Install, configure, and maintain computer software and licensing thereof

  • Train employees on usage of the hardware and operating system software

• Data Security and Regulatory Compliance

  • Implement policies and procedures to comply with HIPAA/PIPEDA regulatory requirements and SOC 2 (Service Organizational Control) guidelines
  • Assist with SOC 2 compliance through audit preparations, reviews, corrective actions, remedies, and resolutions
  • Implement UEM (Unified Endpoint Management) tool to monitor, manage and secure all the organization's end-user devices (desktops, laptops, tablets etc.)
  • Implement and maintain security measures to protect the organization’s data and systems from threats such as cyberattacks, data breaches, and other security risks

    • Ensure compliance with data protection regulations.

    • Perform system tests and monitor for security breaches and respond to incidents.

    • Implement data backup and recovery solutions to protect against data loss due from HW failures, cyberattacks, or other

    • Ensuring data integrity and accessibility

    • Implementing disaster recovery plans

• Build, lead, and develop a high-performing IT team through recruitment, coaching, performance management, and career development to meet company growth needs

• Instill a culture of quality within the IT department

• Maintain a clean, and safe working environment

• Perform duties in a manner that is consistent with and committed to upholding the requirements of the quality management system

Additionally, due to the ever-changing and sometimes chaotic environment of an early-stage high-tech company, the IT Manager may assume additional responsibilities, as required.

What you’ll bring  

• Diploma or a degree in a Computer Science or relevant field

• 5+ years of progressive IT support and systems administration experience in a fast-paced office environment

• 3+ years in a management and/or leadership role is strongly preferred.

• Proven record of exceptional planning, implementing and management of IT infrastructure including asset management, risk management, disaster recovery management, privacy management, cloud security, network security, privacy security, breach security, data protection, data integrity and data recovery

• Demonstrated experience building and nurturing positive working relationships and high-functioning, collaborative teams

• Solid understanding of auditing all levels of IT security

• Extensive experience with setting up and managing Identity & Access Management tools and software (i.e., OKTA)

• Proven experience and comfort with fulfilling low-level and high-level IT functions

• Understanding of and/or experience with SOC2, HIPAA, PIPEDA or similar compliance frameworks and implementation is considered an asset

• Excellent diagnostic and problem-solving skills

• Excellent English communication skills, both verbal and written

• Certifications: Microsoft Certified IT Professional, Microsoft Azure Certified, NIDS, NIPS, & HIPS Certifications are strong assets

• Solid understanding of administration of MS Office 365 including but not limited to emails, signatures, groups

• Outstanding organizational and time-management skills

• Exceptional knowledge working with Apple systems and PC systems

• In depth understanding of diverse computer systems and networks

• Must have a strong attention to detail

• Ability to work under pressure, commit and meet tight timelines

The details  

Employment status: Permanent full-time

Schedule:40 hours per week from Monday to Friday

Work location: Calgary, Alberta.  Please note that this position is required to work onsite at our Head Office located at Suite 205, 1240 – 20th Avenue S.E.

Application instructions and deadline: Please submit a cover letter and resume that outlines why your skills, experience and personality would make you an excellent candidate for this role at Orpyx before 4pm MST February 14, 2025. 

For more information, visit:https://www.orpyx.com