Osa Commerce
Jacob Macks is an accomplished professional with extensive experience in logistics, SaaS implementation, and customer success operations. Currently serving as the 3PL Onboarding & SaaS Implementation Manager at Osa Commerce, Jacob has effectively managed the integration of logistics software and fulfillment operations into multiple company workflows. Previously, Jacob held various leadership roles at Expedia, Inc., including Senior Manager of SaaS Training & Knowledge Programs and Lodging Content and Partner Operations Manager, where notable achievements included a 95% client escalation service recovery response rate and a high level of employee engagement. Additional experience includes positions at The Ritz-Carlton and Starwood Hotels, underscoring a solid foundation in team management and operational efficiency. Jacob earned a Bachelor's degree in Organizational Communication from Arizona State University.
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Osa Commerce
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We make supply chains be one step ahead with our Collaborative Visibility Platform. Osa is building the future of commerce. We strive to be the leading provider of supply chain solutions that optimize efficiency, reduce costs, and enhance the customer journey. Our cutting-edge technology powers the supply chains of retailers, brands, 3PLs and 4PLs with our cloud-based, tech-agnostic unified commerce platform. We help supply chain businesses sell wherever their customers are so they can focus on scalable growth. We are deeply committed to delivering excellence to our clients. By continuously innovating and upholding the highest standards of integrity, enabling us to stay ahead of the competition and providing our clients with the necessary tools and support to thrive in the ever-changing world of e-commerce.
Employees
51-200