Jeremy Madsen

Jeremy Madsen is an experienced analytics and customer excellence professional with a robust background in customer insights, program management, and service operations. Currently serving as the Analytics Manager for Customer Excellence at Oticon since July 2025, Madsen has held various roles within the company, including Analytics Manager and CX Analyst, since January 2023. Prior to Oticon, Madsen worked at Hireology as the Program Manager for Voice of the Customer and held a senior management position focused on customer insights at Allstate. Madsen's extensive experience in the field includes senior managerial roles at Esurance and a technical writing position at SONIFI Solutions, Inc. Madsen holds a Bachelor of Science in Business Analysis and Management from Bellevue University and an Associate of Arts and Sciences in Electronics Technology from Southeast Tech.