Otonomee
Katheryne Ferreira Gonzalez is an experienced customer service professional with a solid background in client support. Currently serving as a Representante del servicio de atención al cliente at Otonomee since July 2022, Katheryne has previously held customer service roles at Concentrix and Sitel from July 2021 to July 2022 and January 2019 to July 2021, respectively. Prior to this, Katheryne worked on the Regulatory Response Team at Sitel and as an Asistente administrativo ejecutivo at Brake Parts JCG C.A from February 2013 to September 2017. Katheryne holds a degree in Law (Abogado) from Universidad 'Santa María,' completed in 2016.
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Otonomee
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Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. They design, build and operate outsourced people and technology solutions for growing businesses. Their solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. Otonomee leverages the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Their services are available 24/7 in all European languages. They currently support partners operations in Ireland, the US, UK and across Europe.