Otonomee
Terence O'Neill possesses extensive experience in customer service and technical support, currently serving as a Customer Service Agent at Otonomee since May 2021 and as a Technical Services Specialist at ShockVoyce since October 2018. Previous roles include multi-drop delivery and removals driver positions, with responsibilities emphasizing customer service and efficient time management, alongside experience as an English teacher in Madrid. O'Neill has also held clerical positions in the financial sector, notably at Barclays Bank and the Industrial Bank of Japan. Educational credentials include a Bachelor of Science (Hons) in Web Development from Munster Technological University.
Otonomee
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Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. They design, build and operate outsourced people and technology solutions for growing businesses. Their solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. Otonomee leverages the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Their services are available 24/7 in all European languages. They currently support partners operations in Ireland, the US, UK and across Europe.