Britta Bahlmann

Britta Bahlmann is an experienced professional in customer centricity and service management, currently serving as VP of Customer Centricity & Service Management and Deputy Transformation Officer at OTTO since November 2021. Prior to this role, Bahlmann was the Chief Transformation Officer at FGH (Freemans Grattan Holdings) from March 2011 to November 2021, where responsibilities included overseeing digital transformation and managing digital and IT initiatives. Previous positions held include Chief Digital Officer and Business Unit Director for Direct Brands at FGH, as well as various roles at Schwab Versand Hanau and Otto Group, focusing on merchandising, commercial finance, and in-house management consulting. Bahlmann holds a Diplom in Psychology from the University of Koblenz and Landau and a Vordiplom in Psychology from Technische Universität Braunschweig.