Iida Wallin

Iida Wallin is a seasoned professional with extensive experience in customer experience operations and quality management. Currently serving as the Customer Experience Operations Manager at ŌURA since May 2022, Iida leads the operations team in Finland, collaborating with global leaders to enhance customer interactions across over 75 countries. Prior to this role, Iida held multiple positions at Lune Group Oy Ltd - Lunette, including Quality Manager, Chief Service Officer, and Production Manager, contributing significantly to quality and regulatory affairs after the merger with Peptonic Medical AB. Additionally, Iida possesses a rich entrepreneurial background as the owner of Lounaskahvila Signe ky and experience in sales, customer service, and education, holding a Bachelor of Business Administration in Entrepreneurship from Tampere University of Applied Sciences.