Outbox
Bruno Robitaille's work experience begins in 2003 at Gereq, where they worked as a Programmer. In this role, they were responsible for HTML/PHP programming of a clinical research web environment and writing SQL queries under Oracle to correct data integrity issues.
In 2006, Bruno joined Outbox and started as an Application Support Analyst. Bruno'smain responsibilities included responding to Level 1 support requests, troubleshooting and resolving a wide range of issues, automating repetitive tasks using Python scripts, and generating SQL reports. Bruno also ensured the uptime and availability of services and applications and maintained a high level of customer satisfaction.
After serving as an Application Support Analyst for seven years, Bruno became a Technical Expert Operations in 2013. In this role, they provided expertise in managing Level 3 resources assigned to their systems, coordinating efforts to maintain software and configuration consistency, and handling deployments and patches in production. Bruno also supported the development team in configuring development and testing environments.
Most recently, Bruno returned to Outbox in 2021 as an Application Support Manager (L3). Bruno'sresponsibilities include managing Level 3 resources, ensuring quick response to requests, documenting interventions, identifying recurring problems, and coordinating with clients for production deployments and patches.
Overall, Bruno Robitaille has a diverse background in application support, technical operations, and programming, showcasing their proficiency in troubleshooting, automation, and customer support.
Bruno Robitaille studied at CEGEP Saint-Jean-sur-Richelieu from 1999 to 2003, where they obtained a DEC (Diplôme d'études collégiales) in Informatique (Computer Science).
Outbox
Your clients, your data, your brand. Outbox is a one-of-a kind all-in-one event ticketing platform for promoters and venues everywhere. Being a part of the Outbox solution means using one software solution to market, ticket, stream, and operate you event. By substituting the middleman and being white label, you can let your brand shine and elevate user experience. Our unique platform manages over $1 billion in international ticket sales a year and is available in more than 15 languages. Thanks to the Event N3™ access control solution, 500 million paper, electronic, and chip (RFID) tickets have already been digitized. At Outbox, our team mission is to surpass the expectations of users and entertainment goers everywhere by partnering with them throughout the ticket selection process for an event experience that’s above and beyond. Outbox’s solution specializes in ticket sales at box offices and provides buyers with innovative and indispensable tools. Mybox, for instance, allows for users to take charge of their own ticket management. The seat-picker tool and the 360-degree view are also “must-haves” for users who want total autonomy and control over their seating choices. Our event ticketing solution also allows clients to monetize their event video streams, live or on demand. With expertise and efficiency, Outbox offers and guarantees an outstanding high-quality ticketing tool which now also includes the newly patented “Waiting Room”; a fantastic new feature that boasts advanced fraud detection mechanisms. Since its inception, Outbox has never been prouder to partner with, and provide reliability, excellence and confidence to many of the most prestigious and busiest stadiums, arenas, theatres and venues in the world!