Sales Operations Manager

Outsight’s software solutions track the motion of people and vehicles using 3D LiDAR data.

Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction.

Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, and Sophia-Antipolis (Nice). To support our global outreach, we also operate commercial offices in UK, Belgium, Spain, Hong Kong, and Singapore.

Also, you can find below some interesting links about who we are and what we do : Insights about Outsight Our Video center showcases some applications of our technology   Some articles to better understand what we do: Outsight in a nutshell, How LiDAR helps Airports with increasing traffic? and People Monitoring using LiDAR

Position overview :

As a Sales Operations Manager, you will define, implement, enforce all sales administration & customer facing activities for company back offices.

What will be your contribution?

Owning and administering our Customer Relationship Manager (CRM) HubSpot

Responsible for the day-to-day management of the CRM. Including owning the objects related to Sales and supporting the Marketing team. Optimizing Hubspot user experience and increasing user adoption. Supporting all HubSpot users at Outsight, including training any new employees. Owning the Product Catalog / Quoting functionality in HubSpot. Generating both cyclical and ad hoc Sales Reporting and KPIs. More meaningful reporting in HubSpot Dashboards.

Defining, implementing, and enforcing all Sales Administration processes

Managing Customer billing and payment follow-up procedures. Responsible for invoice creation and owning the Accounting tools (Pennylane and Quickbooks) Logistics: Responsible for the procurement of all Hardware used for Customer deployment. Including PO submissions to LiDAR Manufacturers and ensuring the items are shipped to the end customer/user. Spendesk submission of invoices.

Enhancing the Sales Funnel for improved efficiency

Improving the internal sales processes Supporting the GTM strategy

Sales Forecasting

Enhancing and optimizing the Sales Forecast process by boosting utilization of the CRM. Building the Sales Forecast for Business Plan in the CRM. Increase the accuracy of the Business Plan inputs.

What are the requirements for the role?

+5 years proven experience in an agile environment Analytical mindset with ‘data driven’ attitude Expert in implementing process and tools Experience in small to mid-size enterprises Rigorous: Able to define clear process, document & implement the tools to enable smooth workflow Outstanding organizational and time management skills At ease with modern tools (Hubspot, Confluence, Pennylane, Airtable, Google Suite, …)

Why is the customer delivery manager role important?

The customer delivery manager role is important because it is responsible for ensuring that services are delivered to clients in a way that meets their needs and expectations. This helps to build and maintain strong client relationships, which is essential for business success. Customer delivery managers also play a vital role in ensuring that SLAs are met and that service quality is maintained. This is important because it helps to avoid service disruptions and ensure that clients have a positive experience. Overall, the customer delivery manager role is a critical one that helps to ensure the success of both the client and the service provider.

Why join us?

A fast-growing leader in the burgeoning field of 3D Edge AI software (73 patents filed, many customers all around the world), awarded the 2023 Edge AI and Vision Product of the Year, among many others. The opportunity to work in an international start-up on the rise with significant resources and high growth, working with dynamic, experienced and multidisciplinary teams. A position in which you can grow quickly and express your creativity & potential. Working with visionary and passionate management.