Outworx Contact Centre
Bruklyn J is an experienced Senior Business Intelligence Developer currently working at Outworx Contact Centre since January 2023, specializing in data extraction and analysis using business intelligence tools such as SSIS, Power BI, and SQL Server. Prior to this role, Bruklyn J served as a Management Information Systems Analyst at CCI South Africa from January 2020 to January 2023, focusing on contact center reporting and analytics to enhance customer experience and operational performance. Additionally, Bruklyn J held positions as an Insights Analyst in Quality Assurance & Compliance and as a Consultant in Tech Support & Customer Services. Educational qualifications include a Bachelor of Science in Information Technology and a Higher Certificate in Business Administration from Richfield, complemented by a high school diploma from Crystal Point Secondary.
This person is not in any teams
This person is not in any offices
Outworx Contact Centre
1 followers
One voice – let us be your voice. We are a partner who has the ability to fully immerse ourselves in your identity. A partner who speaks to your brand’s highest potential, ensuring inspired connections and a consistently positive experience. At Outworx, we live and breathe your business - we know that every aspect of every interaction will humanise and give voice to your brand. For us, the bottom line will always comprise a relationship based on trust, integrity and an in-depth understanding of our clients’ needs. By becoming the voice of our clients, we provide a relationship that facilitates the growth and success of our partners. Our formidable accreditations and deep-domain expertise in international regulatory environments have contributed to Outworx evolving into a major player in the South African Global Business Services Sector (GBS). We endeavour to provide a balanced value proposition that delivers exceptional quality and performance, at competitive commercial rates, within a people-centric, compliance-focused environment. Our passion for innovation and service, coupled with extensive investments in technology infrastructure and continuity plans, empowers our clients to outperform and stay ahead of the competition. Our people-centric ethos has built our status as the employer of choice, making a relationship with Outworx one worth investing in. At the heart of our customer service interactions lies the commitment to create meaningful, impactful solutions which exceed our clients’ expectations and drive agility and excellence into their business processes. When it comes to punching above our weight, we have proven our ability in these demanding industries: Financial Services, Insurance, Telecommunication, Media, Inbound Sales, Outbound Sales, Compliance, Pre-legal Collections, Legal Process Outsourcing, Retail, Customer Care, Webchat, Support Visit www.outworx.co.za to learn more.