Andrew Harden

Andrew Harden is a Senior Quality Assurance Analyst at Progressive Insurance since August 2022, with extensive experience in quality assurance and customer support. Prior roles include QA Analyst II at OverDrive, Inc., where responsibilities included designing, executing, and maintaining test cases for web products, and performing various testing methods including API testing. Andrew previously worked as QA Analyst I and Family Room Specialist at Apple, providing customer support and troubleshooting for Apple devices, as well as serving as a Genius where device repairs and configurations were a focus. Andrew's career also includes field service engineering experience, testing diagnostic tools and providing feedback to engineering teams. Andrew holds an Associate of Arts degree from Cuyahoga Community College.