OverIT - Field Service Management
Claudio Fava is a seasoned professional in the technology sector, currently serving as Customer Support Supervisor at OverIT since August 2018, overseeing multiple support teams, managing critical situations, and implementing best practices to ensure high service levels. Claudio's career spans various roles, including Service Manager and Team Leader in technical service, where responsibilities included coordinating service teams across multiple projects and advanced data management using business intelligence tools. Previous experience as an Application Maintenance Specialist and Software Analyst/Java Developer includes problem-solving and technical maintenance activities on proprietary software and databases. Claudio’s early career involved web development, IoT programming, and technical installation of data and telecommunication systems, complemented by a strong educational background in team management, software development, and business analytics.
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OverIT - Field Service Management
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We streamline Field Service Management operations through state-of-the-art products, to increase productivity, efficiency and safety of industry-leading companies. Recognized as “Leaders” and “Visionaries” by the major IT consulting firms, we serve the Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation industries with specific product templates. The know-how gained in over 20 years of concrete and operational experience, has enabled us to help hundreds of multinational companies transforming their processes, thus leading us to herald a new Field Service Management era, where tasks debriefing is now totally hands-free. By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, over 100,000 of our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.