OverIT - Field Service Management
Manuel Vargas is a seasoned professional with extensive experience in customer success, digital transformation, and technical consulting across various industries. Currently serving as Sr. Director of Customer Success at OverIT since August 2021, Manuel previously held positions at Accenture, where roles included Manager of Accenture Technology and Consultant in Digital Delivery. Manuel's contributions included defining test strategies, executing Oracle Field Service projects, and leading business development initiatives. Prior experience includes technical consulting at ClickSoftware and Telerik, where Manuel was instrumental in implementing product solutions and enhancing web content management systems. With a Master’s degree in International Business from Hult International Business School and a Bachelor’s in Informatics Engineering from UCAB, Manuel combines technical expertise with strategic vision to drive organizational success.
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OverIT - Field Service Management
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We streamline Field Service Management operations through state-of-the-art products, to increase productivity, efficiency and safety of industry-leading companies. Recognized as “Leaders” and “Visionaries” by the major IT consulting firms, we serve the Energy & Utility, Oil & Gas, Industrial Manufacturing and Transportation industries with specific product templates. The know-how gained in over 20 years of concrete and operational experience, has enabled us to help hundreds of multinational companies transforming their processes, thus leading us to herald a new Field Service Management era, where tasks debriefing is now totally hands-free. By relying on innovative technologies such as Augmented Reality and Artificial Intelligence to optimize field activities, over 100,000 of our clients’ resources are improving operational performance and customer satisfaction, while reducing costs.