Alex Gold

Alex Gold is a seasoned professional with extensive experience in customer experience, strategy, and operations within the banking sector. Currently serving as the Director of Shared Services at OVO since October 2022, Alex previously held the position of Director, Customer Experience & Product at OakNorth Bank and played a pivotal role in establishing the Customer Experience function at Startup Retail Bank. With a background that includes influential roles at first direct and HSBC, Alex has demonstrated expertise in strategic vision implementation, operational efficiency, and customer-centric journey development. Educational credentials include a Master of Science in Retail and Digital Banking from Cranfield School of Management and a Bachelor's degree in International Relations and Affairs from the University of Hull.