Dicky Novaldy Rachman

Dicky Novaldy Rachman is an experienced operations professional currently serving as an Operations Monitoring Officer at OY! Indonesia since October 2021, focusing on transaction monitoring and final status determination for pending transactions. Previously, Dicky held roles including Junior Offline Operations Officer and Business Customer Support Officer at OY! Indonesia, analyzing user complaints and providing support. Dicky's background includes working as an Operations Analyst at Shopee, where analysis of Platinum user complaints was conducted, and various roles at Tokopedia, including Workforce Management and Live Chat support. Dicky began professional experience at Traveloka, where duties involved analyzing user inquiries and processing Paylater registrations. Dicky holds a Diploma III in Tax Accounting from Perbanas Institute.