Myles Cronin

Myles Cronin has a diverse work experience spanning several industries. Myles started their career as an Assistant Duty Manager at Coles, where they provided customer service and handled escalated issues. Later, they worked as a System Administrator at Vinnies Australia.

Myles then joined National Australia Bank as a Business Analyst in the Software Asset Management department. In this role, they collaborated with software vendors to ensure compliance with governance frameworks.

Following that, Myles worked at Optima Technology ASX:OPA, where they held two positions. As a Service Delivery Officer in Customer Support & Payments, they provided platform assistance to APAC clients and managed customer complaints. Later, as a Service Delivery Manager in Customer Service & Platform Support, they oversaw service delivery to top ASX corporations, managed a team, and improved operational processes.

Myles then joined QPC as a Service Delivery Manager, where they focused on enhancing client satisfaction by designing and implementing contact center solutions.

At Hike, Myles served as a Customer Success Manager for APAC, EMEA, and Americas, optimizing client satisfaction and product usage. Myles integrated clients' brick-and-mortar stores with various cloud-based platforms and created video tutorials to address customer queries.

As a Customer Success Manager at Explorance, Myles collaborated with Higher Education institutions in Asia-Pacific to implement customized technical configurations and product adoption strategies. Myles achieved milestones such as optimizing campaigns for clients and implementing process efficiencies.

Myles' most recent position is at PageUp as an Enterprise Customer Success Manager for Asia. PageUp is a premier HR solutions provider, and Myles is responsible for supporting clients in implementing talent acquisition and talent management programs.

Throughout their career, Myles has demonstrated strong customer support and problem-solving skills, as well as the ability to collaborate with clients and manage teams.

Myles Cronin has completed a Bachelor of Business Information Systems from Swinburne University of Technology, with a focus on Information Technology. Myles also holds a Diploma of Computing from Deakin University, specializing in Information Technology. In terms of additional certifications, Myles has obtained numerous qualifications including the Blue Expert Certification, Blue 360 Certification, Blue Administrator Certification, BlueX Administrator, Bluepulse Administrator, and Data Integrity Gateway (DIG) from Explorance. Myles has also been certified in ITIL - IT Service Management by AXELOS Global Best Practice, Certified Customer Success Manager (CCSM) Level 1 by SuccessHACKER, Salesforce Certified Administrator (SCA) by Salesforce, and Jira Administrator by Atlassian. Additionally, Myles has expressed intent to pursue a Cisco Certified Network Associate Industrial (CCNA I) and Cisco Certified Network Associate Routing and Switching (CCNA) certification, although there is no specific information available regarding when they will obtain these certifications.