Irena Golodnikova

Irena Golodnikova is an experienced professional in customer support operations, currently serving as Customer Support Operations Manager at Pano AI since June 2022, where Irena directs operations to optimize productivity and implements data-driven initiatives to enhance performance metrics. Prior to this role, Irena was Customer Services Manager at Elementor from November 2017 to June 2022, focusing on automated support solutions and global team development. Earlier experience includes significant roles at GlassesUSA.com, where Irena advanced from Sales Representative to Customer Service Team Lead, managing a skilled team and collaborating with stakeholders to improve customer interactions.