Sonja McShane

Sonja McShane is a seasoned Senior Product Content Designer at PaperCut Software, contributing to global print management products since April 2018 by writing UI microcopy and enhancing product UI and UX. Past roles include Technical Writer and Product Designer, where responsibilities involved maintaining online help centers and creating the Print Deploy Help Centre. Sonja's experience spans various positions, including Consultant in Process Architecture at National Australia Bank, where content creation for the centralised SharePoint site and training program planning were key duties. Additional roles at PwC Australia, Superpartners, and the Department of Education involved technical writing, documentation, and process improvement. Sonja holds a Certificate IV in Professional Writing and Editing from Holmesglen and has collaborated on numerous educational initiatives at Swinburne University and other institutions.