Papirfly
Samantha Williams is an experienced leader in customer success, currently serving as the VP of Customer Success at Papirfly. Previously, Samantha held various roles at Upland Software, including Vice President and Senior Director of Customer Success, managing a substantial portfolio of over 500 customers across multiple global teams. Samantha's expertise encompasses servant leadership, process improvement, and proactive customer engagement strategies. Additionally, Samantha has a background in transformation and governance at Aviva, contributing to significant efficiencies in contact centers and managing high-stakes integration programs. Samantha holds a Master’s degree in Leadership and Management from York St. John University and a Bachelor's degree in Business Management specializing in HR from the University of Leeds.
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Papirfly
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Papirfly solves that common problem faced by Multi-national Employers: the need to deliver a consistent Employer Brand anywhere in the world.They understand that the competitive advantage gained by the research and development of your Employer Brand is only as good as the level of local activation of the guidelines and their interpretationduring brand delivery.Papirfly ensures the accurate interpretation of the guidelines by the application of innovative technology preventing the misuse of your brand, its haphazard application and misinterpretation, enabling you to deliver a consistent brand in any language.Papirfly protects and activates your global brand as never before and also enables brand compliant design output from non-agency team members, halving the time in production, saving oodles of agency time and saving vast sums of money. One client has reported a saving of over £100,000 in 2 months of going live plus 44 days time savings. This is common, however even organisations with moderate spend will see a return quickly.