Tabatha McCann

Tabatha McCann, CSM, has extensive experience in IT management and technical support, currently serving as the IT Helpdesk Manager at Park West Gallery since July 2019, where responsibilities include overseeing department-specific strategic initiatives and user training. Previous roles include SOC II Engineer Office Manager and Lead HelpDesk Engineer at Novacoast, where policy development and technical support were primary functions. Tabatha's background also encompasses positions such as Technical Solutions Engineer at ImageSoft, Senior Helpdesk Analyst at Duo Security, and Helpdesk Manager at UAW Retiree Medical Benefits Trust, showcasing a strong proficiency in troubleshooting, asset management, and user support. With an educational foundation from Kent State University and Saint Charles Community College, Tabatha brings a well-rounded skill set and comprehensive industry knowledge to the IT field.