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Alexander Richard Black

Customer Success Manager at Parsable

Alexander Richard Black has a diverse work experience in various roles and industries. Starting in 2014, they worked as a Project Manager at K314 for a few months. In 2016, they joined Pirelli Deutschland GmbH, where they held multiple positions, including Industrial Engineer, Kaizen Coordinator, Continuous Improvement Specialist, and Industrial Engineering Manager. During this time, they were responsible for capacity analysis, standard work, efficiency actions, and interfunctional team coordination for efficiency improvement projects. In 2019, they became the Smart Manufacturing Officer at Pirelli Tyres Romania, managing a small team for the development of real-time manufacturing applications and data reporting. Most recently, since 2021, they have been working as a Customer Success Manager at Parsable, overseeing multimillion dollar ARR customers in the automotive, CPG, and food industry. Alexander Richard'smain responsibilities include contract renewals, executive business review management, customer rollout strategic planning, and training and implementation consulting, among others. Overall, Alexander has a proven history of managing customer success and driving efficiency improvement in the industrial sector.

Alexander Richard Black completed their education in a chronological manner. Alexander Richard started by attending Liceo Scientifico from 2005 to 2010, where they obtained a High School degree with a focus on scientific studies. After completing their high school education, they pursued a Bachelor's Degree in Engineering/Industrial Management from 2011 to 2014 at Politecnico di Milano. Following their bachelor's degree, Alexander furthered their studies by earning a Master's Degree in Engineering/Industrial Management from the same university, Politecnico di Milano, from 2014 to 2017.

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Vancouver, Canada

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Parsable

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Parsable empowers industrial workers with modern digital tools to improve productivity, quality, safety and sustainability. Parsable's Connected Worker® transforms static, paper-based procedures into mobile and interactive work instructions, enabling workers to leverage multimedia formats and collaborate in real time. With Parsable, companies gain unprecedented insight into human work by capturing essential data to improve their operations at scale. A partner of the World Economic Forum, Parsable is trusted by top global companies in the manufacturing and energy industries including consumer packaged goods, resources and chemicals, packaging and building materials, and automotive and aerospace.