Parsable
Diana Fierro is an experienced professional in customer success and operations management with a strong background across multiple industries. Currently serving as the Sr. Customer Success Manager for North America and LATAM at Parsable since January 2024, Diana previously held the position of Customer Success Manager for Regional Operations in Mexico at Drishti, managing over 20 high-value enterprise accounts and achieving a 90% customer retention rate. Prior roles include Lean & Six Sigma Coordinator at Jabil, where responsibilities involved developing and implementing Lean strategies, and Operations Onsite Leader at Honeywell Aerospace, focusing on continuous improvement. Diana has also contributed as a Lean Manufacturing Engineer at Benchmark Electronics and in various roles at Flextronics, emphasizing advanced manufacturing methods and process improvement. Diana holds a Bachelor's degree in Computer Systems Engineering from Instituto Tecnológico Superior de Zapopan.
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Parsable
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Parsable empowers industrial workers with modern digital tools to improve productivity, quality, safety and sustainability. Parsable's Connected Worker® transforms static, paper-based procedures into mobile and interactive work instructions, enabling workers to leverage multimedia formats and collaborate in real time. With Parsable, companies gain unprecedented insight into human work by capturing essential data to improve their operations at scale. A partner of the World Economic Forum, Parsable is trusted by top global companies in the manufacturing and energy industries including consumer packaged goods, resources and chemicals, packaging and building materials, and automotive and aerospace.