PAYBACK
Sophia Willmann is an experienced professional in customer experience and journey management with a solid background in sales and compliance. Currently serving as Sales Manager for Customer Experience at PAYBACK since July 2021, Sophia previously worked as a Consultant for Customer Journey Management at ec4u expert consulting ag from March 2018 to July 2021. Earlier, an internship at Bayer Pharmaceuticals focused on IT compliance and operational excellence. Sophia holds a Master of Science in Marketing Management from Hochschule München University of Applied Sciences, completed in December 2020, and a Bachelor of Arts in Business Administration from HTWG Hochschule Konstanz, earned in 2018.
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PAYBACK
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PAYBACK is the leading multipartner loyalty program and multichannel marketing platform. In Germany, Austria, Italy, Poland and other countries worldwide, customers can collect points from thousands well-known companies and marketplaces offline and online and redeem these for vouchers, rewards, frequent flyer miles or donate them to charity projects. As a multichannel marketing platform PAYBACK communicates synchronously via all channels – offline, online and mobile – and, in doing so, provides the optimum combination of coverage and personalization. Companies are able to run integrated campaigns via all available channels. They can get their message and offers to customers at the right time and the right place via the right channel - and as a result, maximize their ROI. PAYBACK is part of the American Express Group.