PDI Technologies
Rick Lay is a seasoned IT professional with extensive experience in customer support and network engineering. Currently serving as a Tier III Customer Support Technician at PDI Software since July 2004, Rick specializes in resolving complex customer issues and overseeing the installation of Linux-based Cybera SCA devices. Rick previously worked as a Senior Field Technician at Sarcom, Inc., providing Level 1 and 2 Desktop Support for Gaylord Entertainment. Earlier roles included Associate Network Engineer at Bluestar Communications / Covad, troubleshooting DSL and T1 circuits, and Level 2 Desktop Support Technician at Word Entertainment, where support was provided for a hybrid LAN/MAN environment. Rick holds a Bachelor of Science degree in Music Business from Middle Tennessee State University and attended Western Kentucky University.
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PDI Technologies
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PDI Technologies provides software solutions for retail and petroleum wholesale businesses. They manage fuel and petroleum ecosystem with logistics solutions software designed for retailers and wholesalers. Their soultions includes consumer applications, store systems, logistics, network management, cybersecurity, and analytics solutions.