Melisa Thorne

Melisa Thorne is an experienced professional in the technology sector, currently serving as Lead Assurance Advisor and Global Services Assurance Project Manager at Pegasystems since October 2009. Thorne has a strong background in managing service assurance functions, focusing on mitigating risks to customer success while addressing complex technical issues. Prior roles at Pegasystems include Global Client Support Project Manager and Customer Success Manager, where Thorne ensured client satisfaction and aligned product development with customer needs. Thorne's expertise extends to managing test engineering operations, as well as acting as an Applications Architect to bridge communication between product management, development, and testing teams. Previous experience includes managerial roles at EMC Computer Systems and Documentum, as well as technical positions at Inso Corporation, Bitstream, and Archetype. Thorne holds a degree from the University of Massachusetts Lowell.