Pendo.io
Charles Helms is a seasoned professional with a diverse background in technical account management and implementation consulting. Currently serving as a Technical Account Manager and previously as a Scale Customer Success Manager at Pendo.io since July 2021, Charles has a strong focus on enhancing client success. At ChannelAdvisor, from September 2018 to August 2021, Charles held multiple roles including Implementation Specialist and Implementation Consultant, driving the successful integration of clients onto the platform while fostering cross-functional collaboration. Earlier experience includes positions at Phreesia, Dude Solutions, and Playworks, where Charles demonstrated expertise in workflow consultation, client education, and program management. Charles holds a Bachelor’s degree in Biology from the University of North Carolina at Chapel Hill, completed in 2009.
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Pendo.io
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Pendo was founded in 2013 when alumni from Rally, Google, Cisco, and Red Hat combined their heads and hearts to build something they wanted but never had as product managers — a simple way to understand and act on what truly drives product success.