Plusgrade
James Terry is a Partner Success Manager at Plusgrade, where James manages and grows an expansive account portfolio across multiple global airline carriers. With experience as a Senior Services Manager at Affinity Solutions, James has overseen client services and customer relations for loyalty reward programs targeting millions of consumers. In addition, James has served as an Operations Coordinator, creating reports and monitoring client performance. James has a Bachelor of Arts in Communications from Loyola University Maryland, a Master of Arts in Communications from Fordham University, and is currently pursuing a Master of Arts in Counseling at Montclair State University.
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Plusgrade
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Plusgrade is a provider of upgrade solutions, a key segment of the fast-growing ancillary revenue and merchandising sector in the global airline industry. Its software solutions provide its global base of customers with meaningful incremental revenue and controls, allowing them to enhance and optimize revenue across classes of service. Plusgrade’sproprietary SaaS platform has received accolades from industry-wide participants and many distinguished media publications. Founded in 2009, Plusgrade is headquartered in Montreal, Canada with offices in Singapore and New York.
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