Robert Mullen

Robert Mullen is a seasoned professional with over 20 years of global experience in optimizing contact center operations across diverse industries, including government, retail, IT, transportation, and travel. Currently serving as Sr. Operations Manager and ITSM & CI PMO Lead at Peraton since May 2020, and previously in various senior roles at Perspecta since February 2015, Robert specializes in workforce optimization, planning, forecasting, knowledge management, training management, quality management, and customer experience optimization. Robert holds certifications in SAFe AGILE and COPC and has a background that includes significant roles at HP and Hewlett Packard Enterprise, focusing on quality management, staffing optimization, and continuous improvement. Robert earned a BS in Education and a Bachelor's degree in Mathematics from North Carolina State University.