Percepta
Iain Hughes is a Senior Global HR & Survey Analyst at Percepta since July 2020, specializing in the design, deployment, and reporting of global survey activities focused on employee engagement and client satisfaction. Prior to this role, Iain worked as a Project Manager for various independent recruitment firms in 2020, where key contributions included enhancing recruitment processes, ensuring GDPR compliance, and developing reporting tools. From 2015 to 2020, Iain served as Head of Customer Relations and Project Manager at iMultiply, where responsibilities expanded to include creating a new Customer Satisfaction process and executing various operational improvements. Earlier experience includes a role as a Talent Acquisition Specialist at Hudson, focusing on Accountancy & Finance recruitment in Scotland.
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Percepta
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Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com