Percepta
Joseph Palmisano is an experienced instructional designer currently working at Percepta since June 2021, where responsibilities include designing and developing training programs for global contact center initiatives in collaboration with Ford Motor Company and other teams. In addition to this role, Joseph serves as an Election Inspector for the State of Michigan and previously worked as an Enumerator for the U.S. Census Bureau. Prior positions include instructional designer at TorranceLearning, where Joseph produced eLearning courses, and senior content developer at Cengage Group, where management of content updates and quality assurance for online databases was key. Joseph holds a Master of Education in Instructional Technology from Wayne State University and a Bachelor of Arts in History from Webster University.
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Percepta
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Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com