Percepta
Lakendra Baines, MBA-HRM, currently serves as a Human Resources Business Partner at Percepta, beginning in January 2024. Prior to this role, Lakendra held similar positions at HCM Unlocked, providing HR support to various organizations across the United States, and at Holly Hall Retirement Community as Human Resources Manager. Experience includes overseeing recruitment processes, administering employee benefit programs, and managing HR operations in compliance with legal and corporate standards. Earlier positions include Director of Human Resources at NeuroPsychiatric Hospitals and various roles in human resources management and generalist capacities across multiple healthcare organizations. Educational background encompasses an MBA in Human Resources Management from the University of Phoenix, alongside ongoing graduate studies in Management Information Systems.
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Percepta
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Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com