Percepta
Struan Mirren is a skilled IT professional with extensive experience in cloud systems operations and technical support. Currently serving as a Senior Cloud SysOps Engineer at Percepta since February 2018, Struan has a strong background in providing Tier 1 and 2 support, incident documentation, and utilizing various contact tools for technical assistance. Prior experience includes roles at The Zinc Group, where responsibilities encompassed IT operations, desktop and server support, and managing IT projects. Struan began the career as a General Sales Assistant at Matalan, showcasing a commitment to customer service. Struan holds a Bachelor of Science degree in Computer Networking from the University of the West of Scotland and has completed various technical qualifications at Glasgow Clyde College.
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Percepta
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Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones. You can keep up to date with the latest Percepta news by visiting: www.percepta.com