Perch Group
Dayle Hutchinson is an experienced business development professional currently serving in multiple managerial roles at Perch Group, ACI, TM Legal, and Verify since February 2023. Previous experience includes a significant tenure at Lowell from September 2014 to February 2023, where responsibilities spanned client operations and collections management. Dayle demonstrated high performance in client relationship management within a regulated finance environment, consistently meeting customer-centric KPIs while managing a team of over 100 full-time employees. Dayle also has a background in retail, having worked as a Customer Account Specialist and Sales Advisor at schuh from June 2012 to September 2014. Educational qualifications include a foundation degree in Physiotherapy from The University of Huddersfield.
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Perch Group
Powered by technology. Driven by people. North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK. To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle: • Debt purchase – through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk) • Debt collection services – through ACI, an FCA regulated digital first debt resolution agency (www.aciuk.co.uk) • Litigation and enforcement services – through TM Legal Services, an SRA regulated and digitally enabled law firm (www.tm-legalservices.co.uk) • Customer verification and reconnection – through Verify, which is revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears. We’re not just a buyer that sees debt purchase as transactional: We build long-term partnerships as an extension of our clients’ teams. We are able to service the full spectrum of debt types and sectors from mail order and financial services to utilities and telecoms whatever the size, type or complexity of portfolios or accounts. Because of our entrepreneurial culture, we can make quick decisions, unpick any issues, and reduce the hassle for all involved, while maintaining the highest best practice principles as standard. This unique combination of experience and agility allows clients to focus on their customer acquisition strategy and front-end journeys.