Perch Group
Jack Singh is an experienced operations and collections management professional with a diverse background in enhancing customer journeys and driving revenue growth. Currently serving as Operations Manager at Perch Group since January 2022, Jack has previously held leadership positions at Ardent Credit Services Ltd, Capita, Virgin Media Business, iQor, NCO Financial Systems, and Business Link North West. Jack's expertise includes compliance with FCA regulations, strategic development for revenue enhancement, and team leadership across various sectors, particularly in consumer and B2B collections. Jack holds a Master of Business Administration in Entrepreneurial Management and a BA (Hons) in Business, Management, Marketing, and Related Support Services from the University of Central Lancashire, alongside foundational qualifications in business administration and management.
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Perch Group
Powered by technology. Driven by people. North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK. To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle: • Debt purchase – through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk) • Debt collection services – through ACI, an FCA regulated digital first debt resolution agency (www.aciuk.co.uk) • Litigation and enforcement services – through TM Legal Services, an SRA regulated and digitally enabled law firm (www.tm-legalservices.co.uk) • Customer verification and reconnection – through Verify, which is revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears. We’re not just a buyer that sees debt purchase as transactional: We build long-term partnerships as an extension of our clients’ teams. We are able to service the full spectrum of debt types and sectors from mail order and financial services to utilities and telecoms whatever the size, type or complexity of portfolios or accounts. Because of our entrepreneurial culture, we can make quick decisions, unpick any issues, and reduce the hassle for all involved, while maintaining the highest best practice principles as standard. This unique combination of experience and agility allows clients to focus on their customer acquisition strategy and front-end journeys.