Perch Group
Karl Humphries currently serves as the Director of Field Operations at Verify since August 2023, with a simultaneous role at Perch Group. Previously, Karl was the Head of Field and Regional Manager at Engage Services from May 2015 to April 2023, where responsibilities included recruitment, monitoring targets, and handling collections for utility bills. Karl's experience spans various roles in the collections and bailiff sectors, including positions at Buy As You View, Jacobs, Welcome Financial Services Ltd, and Philips Bailiffs, demonstrating a strong background in managing customer accounts, training staff, and executing warrants. Karl holds a GNVQ from Darlington Tech College and has a solid educational foundation from Hurworth Comprehensive.
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Perch Group
Powered by technology. Driven by people. North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK. To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle: • Debt purchase – through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk) • Debt collection services – through ACI, an FCA regulated digital first debt resolution agency (www.aciuk.co.uk) • Litigation and enforcement services – through TM Legal Services, an SRA regulated and digitally enabled law firm (www.tm-legalservices.co.uk) • Customer verification and reconnection – through Verify, which is revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears. We’re not just a buyer that sees debt purchase as transactional: We build long-term partnerships as an extension of our clients’ teams. We are able to service the full spectrum of debt types and sectors from mail order and financial services to utilities and telecoms whatever the size, type or complexity of portfolios or accounts. Because of our entrepreneurial culture, we can make quick decisions, unpick any issues, and reduce the hassle for all involved, while maintaining the highest best practice principles as standard. This unique combination of experience and agility allows clients to focus on their customer acquisition strategy and front-end journeys.