Perch Group
Max Houghton has extensive experience in operations management within the legal sector, currently serving as Chief Operating Officer at Perch Group since August 2021. Prior to this role, Max held the position of Legal Operations Director at TM Legal Services Limited from March 2020 to August 2021. In a previous capacity at Restons Solicitors, Max progressed through several key roles from Litigation Manager to Operations Manager, ultimately becoming Director of Operations, where tenure lasted from 2004 until June 2019.
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Perch Group
Powered by technology. Driven by people. North of England-based Perch Group is one of the fastest growing and most ambitious debt purchase, collections, litigation and reconnection firms in the UK. To keep it simple for both clients and customers, we provide a one-stop-shop of market-leading, data-led services across the whole debt lifecycle: • Debt purchase – through Perch Capital, a specialist debt purchaser of regulated and unregulated unsecured debt portfolios (www.perchcapital.co.uk) • Debt collection services – through ACI, an FCA regulated digital first debt resolution agency (www.aciuk.co.uk) • Litigation and enforcement services – through TM Legal Services, an SRA regulated and digitally enabled law firm (www.tm-legalservices.co.uk) • Customer verification and reconnection – through Verify, which is revolutionising the way utilities providers, financial services, SMEs and others gather accurate data on and interact with customers in arrears. We’re not just a buyer that sees debt purchase as transactional: We build long-term partnerships as an extension of our clients’ teams. We are able to service the full spectrum of debt types and sectors from mail order and financial services to utilities and telecoms whatever the size, type or complexity of portfolios or accounts. Because of our entrepreneurial culture, we can make quick decisions, unpick any issues, and reduce the hassle for all involved, while maintaining the highest best practice principles as standard. This unique combination of experience and agility allows clients to focus on their customer acquisition strategy and front-end journeys.