Gary M. Hayes

Performance Dynamics LLC was incorporated in February 2001 with the purpose of becoming the premier provider of strategic workforce management insourcing solutions for task repetitive functions within our customer’s organizations. What is Insourcing? Insourcing is the opposite of outsourcing; that is insourcing (or contracting in) is often defined as the delegation of operations or jobs from production within a business to an entity that specializes in that operation. Insourcing is a business decision that is often made to maintain control of critical production or competencies. Where do our services apply? If a company already has the space and equipment, but wants help in managing the people, process, and performance of a specific function, position, or area, that is where Performance Dynamics Synergy Solutions apply. Our solutions can be utilized for an ongoing operation or a peak/project situation. Who considers insourcing through Performance Dynamics? Our typical customer fits one of two profiles: *Companies considering outsourcing to obtain cost and performance efficiencies, but already own the space and equipment and would like to maintain hands on control of the day-to-day operations. *Companies that utilize temporary staffing to obtain flexibility in the workforce, but would like to also achieve high production, quality, and overall performance efficiencies within the flexible workforce. Areas of Expertise: •Retail and Wholesale Lockbox Processing •Check Processing •Payment/Remittance Processing •Statement Production and Distribution Services •Document Processing •Mail and Distribution Services •Claims Processing •Customer Contact/Call Centers Industries we serve: •Finance/Investment Firms •Banking/Credit Card/Finance •Insurance •Utility/Energy •Retail/Online Commerce Performance Dynamics is headquartered in Chicago, Illinois and has the capability of servicing our customers nationally.