Magaly Gonzalez

Magaly Gonzalez MS is an experienced healthcare professional with a focus on customer service and operations support. Currently serving as Supervisor of Healthcare Customer Service Operations Support at Performant Healthcare, Inc., responsibilities include enhancing member experiences through the Humana Stars Program and managing healthcare audits for Medicare and Medicaid. Previous roles include Clinical Operations Coordinator Supervisor at Ontrak, Inc., and various leadership positions at Anthem, Inc., where duties encompassed project management, data organization, and client program administration. Magaly's early career included roles at Wellpoint Anthem and Wellpoint Corporation, where expertise in customer service and utilization management was demonstrated. Educational qualifications include a Master of Science in Human Resource Management, a Bachelor of Science in Management, and an Associate of Science in Business from Indiana Wesleyan University.