Persado
Michelle Tang currently serves as the Director of Customer Success at Persado since October 2023. Previously, Michelle held the same role at Algonomy, partnering with major retail brands to enhance customer experiences through AI. Prior experience includes roles at VMware as an Enterprise Customer Success Manager, consulting work while self-employed, and managerial positions at Optimizely and Nielsen, focusing on customer success and sales strategy. Early career experience includes roles at Conviva, Nielsen Catalina Solutions, The Nielsen Company, and St. Francis Preparatory School. Michelle holds an MBA in Product Management and Strategy from NYU Stern School of Business and a BS in Marketing from St. John's University.
Persado
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Persado is a high-growth, category-leading AI platform that helps data-driven executives – including CMOs, CXOs, CDOs, CFOs, and P&L owners – unlock a new level of value creation by ensuring the right words are used at every customer interaction. Persado delivers hundreds of millions in incremental value to some of the biggest companies in banking, insurance, retail, telecom, healthcare, and more. The Persado platform uses natural language generation, machine learning, and experimental design – powered by the world’s largest language knowledge base of millions of tagged and scored words and phrases – to deliver a 41% average lift in conversion across customer engagement channels.