PetSmart
Kelsey Castillo is a Workers' Compensation Specialist at PetSmart, overseeing the management of the company's workers' compensation program since November 2023. Previously, Kelsey served as a Senior Claims Adjuster at Chubb, where investigations and compliance reviews of claims were managed, improving client retention. Kelsey also worked as a Resolution Advocate at Rocket Mortgage, resolving complex issues in the Purchase/Refinance process and redesigning the resolution system. Earlier experiences include roles at Topgolf, First Tech Federal Credit Union, Nike, Inc., Wells Fargo, and Target, each contributing to a diverse skill set in customer service, claims management, data analysis, and operational efficiency. Kelsey is currently pursuing a Bachelor of Business Administration at the University of Arizona.
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PetSmart
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PetSmart Inc. is an American retail chain operating in the United States, Canada, and Puerto Rico that is engaged in the sale of pet animal products and services such as dog grooming and dog training, cat and dog boarding facilities, and daycare.