PetSmart
Melissa (Reese) Cook is a Senior Director at PetSmart, specializing in the development and implementation of digital Omni-Channel strategies since September 2021. Previously, Melissa served as Director of eCommerce at JOANN Stores, focusing on enhancing multi-channel customer experiences and achieving significant P&L results from June 2014 to September 2021. Earlier experience includes various managerial roles at Staples, where Melissa contributed to Omni-Channel operations and retail processes, ultimately generating substantial cost savings and operational efficiencies. Melissa's career began with a usability internship at Microsoft, and Melissa holds a BA in Psychology from the University of Washington.
PetSmart
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PetSmart Inc. is an American retail chain operating in the United States, Canada, and Puerto Rico that is engaged in the sale of pet animal products and services such as dog grooming and dog training, cat and dog boarding facilities, and daycare.