Juan Herrera

Juan Herrera has extensive experience in sales and technical support within the telecommunications industry. Currently serving as a Sr. Account Executive and Sales Manager at Phone.com since December 2009, Juan leads a team of six agents, manages sales goals, and performs data analysis to drive performance improvements. Previous roles include Tier2 Technical Support Manager, where expertise in various IP phone systems and VoIP troubleshooting was utilized, along with leadership responsibilities overseeing a team of support agents. Prior experience includes customer service roles at TierraNet Inc. and Sprint Nextel, complemented by education from ITT Technical Institute-San Diego. Proficient in Salesforce CRM, Five9, JIRA, and other technical tools, Juan demonstrates a strong dedication to customer service and team leadership.